Sanjog Tiwari
Head of Customer Success | SAP Expert
Over 20 years of expertise in SAP, leading customer-centric AI initiatives and driving impactful digital transformation across Southeast Asia.
Photo by Jonathan Francisca
About Sanjog
Sanjog brings over 20 years of expertise in SAP, with a strong track record of leading customer-centric AI initiatives and driving impactful digital transformation projects.
In his current role as Head of Customer Success for the Southeast Asia Market Unit, he is skilled in guiding enterprise clients through complex digital transformation journeys and maximizing the adoption of cloud solutions.
His leadership extends to coaching a team of Customer Success Partners (CSPs), refining delivery methodologies, and leveraging data insights to identify and resolve consumption blockers—ensuring exceptional customer success through strategic relationship management and optimized service delivery.
Customer Success
Managing 570+ customers in Southeast Asia with 60% YoY growth and a €65M book of business.
Team Leadership
Leading teams to achieve 87% renewal rates, 123% churn budget attainment, and €17M net booking.
Global Experience
Managed major accounts like Apple, Nike, and Caterpillar across North America, Europe, and Asia.
Technical Excellence
Deep expertise in SAP solutions with a registered patent for cloud solution development.
Career Highlights
65% Win Rate
Consistent and dependable performance across client engagements and digital initiatives.
30+ Team Management
Experience leading technical teams across 20+ cross-industry engagements.
Innovation Leadership
Registered patent holder for cloud solutions and SAP implementation methodologies.
Success in customer engagement is about aligning technical solutions with business objectives—ensuring customers achieve their targeted outcomes through strategic relationship management.
– Sanjog Tiwari
Areas of Expertise
With over two decades of experience in SAP and customer success, I bring specialized knowledge in digital transformation, cloud solutions, and enterprise architecture.
Customer Success Strategy
Developing comprehensive customer success plans with strategic roadmaps aligned to business objectives and measurable outcomes.
- Driving 87% renewal rates and 123% churn budget attainment
- Managing 570+ customers in Southeast Asia
- Achieving 65% win rate across client engagements
Digital Transformation
Guiding enterprise clients through complex digital transformation journeys with SAP solutions and cloud adoption.
- AI-driven initiatives and cloud integration
- ECC to S4HANA migration expertise
- Machine learning implementation
Team Leadership
Coaching and managing high-performing teams of Customer Success Partners (CSPs) across multiple regions.
- Managing teams of up to 30+ technical resources
- Refining delivery methodologies
- Strategic stakeholder management
SAP Technology Expertise
Deep technical knowledge of SAP products and solutions with implementation and optimization experience.
- RISE with SAP, GROW with SAP, SAP BTP
- SAP Architecture and Integration
- Cloud-based business solutions
Data Analysis & Optimization
Leveraging data insights to identify and resolve consumption blockers to ensure exceptional customer success.
- Proactive consumption analysis
- System performance optimization
- GenAI and Azure OpenAI
Enterprise Project Management
End-to-end project management for complex SAP implementations and digital transformations.
- Security and compliance protocols
- Disaster recovery planning
- Change management expertise
Why Customer Success Matters
In today's rapidly evolving digital landscape, customer success is not just about support—it's about creating strategic partnerships that drive mutual growth and innovation.
Strategic Alignment
Aligning technical capabilities with business objectives to create measurable outcomes
Consumption Optimization
Ensuring clients maximize the value of their SAP investments through proper adoption
Continuous Innovation
Proactively identifying opportunities for growth and expansion of capabilities
Professional Experience
Over 20 years of progressive experience in SAP and customer success across global markets.
Head of Customer Success
SAP | Singapore
Leading customer success initiatives across Southeast Asia, managing a team of Customer Success Partners to drive mutual success across the LACE cycle.
- Managing 570+ customers with 60% YoY growth and €65M book of business
- Achieved 87% renewal rate and 123% churn budget attainment
- Driving business across regional Cloud organizations
Customer Success Partner Manager
SAP | Singapore
Leading high-performing teams in the latest cloud technologies, nurturing talents and providing strategies for business growth.
- Managed customer success in a highly dynamic environment
- Developed strategies for cloud adoption and business growth
- Mentored teams on stakeholder engagement best practices
ML based Cash App Lead
SAP | Singapore
Implemented machine learning for cash applications to assist with invoice reconciliation and automation.
- Integrated SAP ECC with Cloud Foundry for process automation
- Utilized machine learning for invoice reconciliation
- Developed AI-driven financial processing solutions
Engagement Lead with Caterpillar Inc
SAP | USA
Provided expert services on ECC to S4HANA migration, including assessment, issue resolution, and customer service planning.
- Led complex S4HANA migration project for major client
- Conducted thorough system assessments and issue resolution
- Engaged in comprehensive service planning and execution
Engagement Lead with Max Attention Customers
SAP | USA
Delivered expert services to premium clients like Coca Cola, Johnson & Johnson, and Apple, managing escalations and service delivery.
- Managed service delivery for 20+ premium customers
- Led escalation management for critical customer projects
- Coordinated service delivery across multiple enterprise clients
Earlier Roles at SAP
SAP | USA and India
Progressed through multiple roles including Customer Engagement lead, GTM Lead, High Potential Fellowship, Product Owner, and more.
- Customer Engagement lead for Boston Scientific, Sysco, Grainger
- High Potential Fellowship at Palo Alto with office of the CTO
- Led design and integration of Golden Tax compliance for China
- Business Process Consultant at Patni Computers (2004-2006)
Career Impact Highlights
Key performance metrics from over two decades of customer success experience
Customers Managed
Renewal Rate
Win Rate
Years Experience
Professional Achievements
Recognition and innovation milestones from over two decades of SAP leadership experience.
Recognition & Awards
Global Top Talent Program
Recognized 8 times in different years as a "High Potential" within SAP's global talent initiative.
Enterprise Leadership
Managed enterprise-scale teams and projects for Fortune 500 companies across global markets.
Performance Excellence
Achieved 123% churn budget attainment and drove €17M net booking through strategic customer success initiatives.
Patent & Innovation
Registered U.S. Patents
Developed and registered patented innovations in SAP cloud solutions and integrations.
Patent: Golden Tax Functionality
Design & development of Golden Tax compliance for China's VAT system with SAP Labs.
Patent: Business Transaction Interface
Consistent Interface for Business Transaction Authorization Request and Rejected Direct Debits Post Processing.
Key Impact Metrics
Leadership Philosophy
"Success in customer engagements is built on three pillars: deep technical understanding, strategic business alignment, and exceptional relationship management. This philosophy has guided my career at SAP and led to consistent recognition as a top performer."
- Sanjog Tiwari
Professional Skills
Leveraging over two decades of specialized expertise in SAP solutions, customer success, and digital transformation.
Photo by Scott Graham
Technical Proficiency
Education
Bachelor of Engineering
National Institute of Technology (NIT), Bhopal, India
First Class with Distinction (87%)
Graduated: 2004
Continuous Professional Development
- High Potential Fellowship at SAP Palo Alto
- SAP Solution Architecture Certification
- Advanced Customer Success Management
SAP Technical Expertise
- RISE with SAP, GROW with SAP, SAP BTP
- SAP Architecture Design & Implementation
- SAP Solutions Integration
- Cloud Solution Development
- System Optimization & Performance Tuning
- Enterprise-Level Implementation Planning
Customer Success Leadership
- Strategic Customer Engagement Planning
- Team Leadership & Development
- Executive-Level Communication
- Customer Success Plan Development
- Consumption Analytics & Optimization
- Escalation Management & Resolution
Digital Transformation
- Strategic Digital Roadmap Planning
- Cloud Migration Leadership
- Enterprise Architecture Planning
- AI & ML Implementation
- Business Process Optimization
Project & Management Skills
- End-to-End Project Management
- Vendor Management & Negotiation
- Security & Compliance Management
- Disaster Recovery Planning
- Change Management Leadership
Photo by Jakub Żerdzicki
The Customer Success Advantage
In today's rapidly evolving tech landscape, my diverse skill set allows me to bridge the gap between technical expertise and business value, ensuring clients maximize their investment in SAP solutions.
Client Testimonials
What industry leaders are saying about my customer success partnership.
Photo by Boxed Water Is Better
Working with Sanjog on our S/4HANA migration was a game-changer. His technical depth combined with an innate understanding of our business needs made for a smooth transition. Most impressive was his ability to manage stakeholders across our global operations, ensuring everyone was aligned and confident throughout the process.
Michael Rodriguez
VP of Technology, Multinational Retail Corporation
Trusted by Industry Leaders
Customer success isn't just about technology implementation—it's about creating a vision for transformation, building trusted relationships, and delivering measurable business outcomes that exceed expectations.
— Sanjog Tiwari
Customer Renewal Rate
Solution Win Rate
Enterprise Customers
Year-over-Year Growth
Get In Touch
Ready to discuss how my expertise in SAP and customer success can benefit your organization? Let's connect.
Send me a message
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